Kargo politikası

SHIPPING POLICY

Last Updated: December 24, 2025

At STEP™ CLOTHING, all items are made to order. Please review the information below carefully before placing your order.

Order Processing & Production Time

All orders are processed after payment is confirmed.

Because items are made to order, production begins once an order is placed.

  • Standard production time: typically 1–6 business days

  • Production times may vary depending on item type, order volume, or peak demand

Orders do not ship on weekends or holidays.

Shipping Time & Delivery Estimates

Once production is complete, orders are shipped to the delivery address provided at checkout.

  • Estimated shipping time: typically 5–15 business days

  • Delivery times are estimates and not guaranteed

Shipping timelines may vary depending on destination, carrier, customs processing, and local conditions.

Shipping Rates

Shipping costs are calculated at checkout and vary based on:

  • Destination

  • Package weight

  • Shipping method selected

Any applicable shipping fees will be clearly displayed before completing your purchase.

International Shipping

STEP™ CLOTHING ships internationally where service is available.

International orders may be subject to:

  • Customs inspections

  • Import duties or taxes

  • Local delivery regulations

Customers are responsible for any customs fees, duties, or taxes imposed by their country.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take time to appear and can be delayed during carrier handoffs or customs processing.

Incorrect Address Disclaimer

Customers are responsible for ensuring all shipping information is accurate at checkout.

STEP™ CLOTHING is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders delivered to the wrong address provided by the customer

  • Packages returned or lost due to address errors

Please contact us immediately if you notice an address issue after placing your order.

Shipping Delays

STEP™ CLOTHING is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • High-volume shipping periods

  • Events beyond our control

Shipping delays do not qualify for refunds.

Lost or Stolen Packages

Once an order has been handed to the shipping carrier, STEP™ CLOTHING is not responsible for lost or stolen packages.

If your tracking shows “delivered” but you have not received your package, please contact the carrier directly.

Questions & Support

If you have questions about shipping or your order status, please contact STEP™ CLOTHING Support using the contact information provided on our website.