Refund policy

RETURN & REFUND POLICY

Last Updated: December 24, 2025

At STEP™ CLOTHING, every item is produced specifically for each customer once an order is placed. Because of this made-to-order process, we ask that customers carefully review all product details before completing a purchase.

That said, STEP™ CLOTHING stands behind the quality of its products and will gladly assist if an issue occurs.

Eligibility for Returns & Refunds

STEP™ CLOTHING accepts returns, replacements, or refunds only in the following circumstances:

  • The item arrives damaged

  • The item arrives with a manufacturing or printing defect

  • The wrong item was received (incorrect style, color, or size compared to the order)

To be eligible, customers must contact STEP™ CLOTHING within 7 days of receiving the order.

How to Request a Return or Refund

To initiate a request, customers must contact STEP™ CLOTHING Support and include:

  • The order number

  • Clear photos of the item, showing the issue

  • A brief description of the problem

Requests submitted without sufficient photo evidence may not be eligible for approval.

Refunds vs. Replacements

Once a request is reviewed and approved by STEP™ CLOTHING:

  • A replacement (reshipment) may be issued at no additional cost

  • Or a refund may be issued, depending on the situation and item availability

Approved refunds are processed back to the original payment method used at checkout.

Non-Returnable & Non-Refundable Items

Because all items are made to order, STEP™ CLOTHING does not accept returns or refunds for:

  • Buyer’s remorse

  • Incorrect size selection by the customer

  • Incorrect or incomplete shipping address provided at checkout

  • Normal variations in color, texture, or finish that may occur during production

  • Orders delayed due to shipping carriers, customs, or external logistics issues

  • Items that have been worn, washed, altered, or used

Order Cancellations

Orders may be canceled only before production begins.

Once an order enters production, it cannot be canceled, modified, or changed, including size, color, or shipping address adjustments.

Shipping Issues & Delays

STEP™ CLOTHING is not responsible for delays caused by:

  • Shipping carrier disruptions

  • Customs clearance processes

  • Weather conditions

  • Incorrect or incomplete customer information

  • Other circumstances beyond our control

Delivery timelines provided at checkout are estimates only and are not guaranteed.

Final Sale Notice

All approved refunds or replacements are handled on a case-by-case basis.
STEP™ CLOTHING reserves the right to deny any request that does not meet the criteria outlined in this policy.